It is the intention of Squaristic Media LLP, its affiliates, managers, employees and agents to maintain the highest standards possible in the course of its business. Toward this end, Squaristic does not intend to violate the privacy rights or wishes of any person who does not want to be called by our organization. The following policy is mandatory in all solicitations and campaigns by our company.
Consumers may request by telephone or in writing, that our company stops calling them and place their name on our company-specific Do Not Call list. Although we may ask for their names, address and telephone number, we will accept a request even if the consumer only wishes to provide their telephone number. Consumers have the right to have calls stopped and to be put on our Do Not Call list, even if they are still a customer. The specific reason or severity of the tone of the request is not important. ANY REQUESTS WILL BE HONORED.
When we receive a request, the telephone number is added to our Do Not Call list within 24 hours. In some cases it may take up to 48 business days for the consumer’s telephone to be removed from other company wide calling lists. A Do Not Call request stays on our list for at least 5 years. If the consumer moves, changes their telephone or adds additional telephone numbers, the consumer must provide us with the new telephone number in order for us to prevent calls to that number. We will not share the information customers provide with anyone except affiliated companies or subsidiaries without their prior written permission.
Other companies may perform telemarketing services on our behalf. In this case, we will also forward our updated Do Not Call list(s) to these companies on a daily basis.
All employees and agents that engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are allowed to place calls to consumers. Manages, supervisors, or trainers must review this policy with these employees annually. Re-certification of training occurs on an as needed basis.
If the consumer notifies us that they have received a telephone call from us after they have already requested to be placed on our Do Not Call list, we will apologize for the intrusion and have a manager or supervisor investigate. The manager or supervisor will also personally confirm that the telephone number is on the Do Not Call list. Upon request, we will mail the consumer a confirmation that their telephone number is on the list.
The Federal Trade Commission also offers a free service to consumers allowing them to place their residential phone number on a National Do Not Call Registry. This service is offered and maintained by the federal government, not by Squaristic. Consumers may add their residential phone number to this list either by calling us or by going to www.squaristic.com and filling up the contact us form.
Procedures for third party telemarketers:
Squaristic DNC requests will be consolidated and forwarded to our 3rd party telemarketer. The DNC request file will minimally contain the consumer’s 10 digit telephone number and the date of request. Any consumer complaints regarding repeat calls subsequent to a DNC request will be reported to Squaristic’s Management. Consumer requests for a copy of our DNC policy will be fulfilled by email within 24 hours. Records of this action will be forwarded to our legal and compliance team.
Procedures for employees:
Employees who receive a written, e-mail or telephone DNC request will enter the DNC request in the following manner:
• The request will be forwarded to our backend team who is responsible for maintaining the internal DNC list.
• The backend team will log the phone number and date of the request.
• At the end of the day, the backend team will compile all of the requests from that day, and forward them to our 3rd party telemarketer, as well as, our backend team.
• Both Squaristic and its telemarketers will honor the request for 5 years after the request is made.
Established Business Relationship (EBR) Calls:
During calling campaigns to prospects, someone may express concern that we are calling them even though they have placed their number on the national or state DNC list. Many customers do not understand that calls to them are exempt (within regulatory parameters) from the DNC rules as long as they have not previously asked to be placed on our internal DNC list.
We respect your privacy and if you do not wish to receive such messages or calls from us, you can register your number under Do Not Disturb by calling us or email us.